1. What is Gronao?
Gronao is an online shopping platform offering high-quality lifestyle, fashion, and home-improvement products at affordable prices. We focus on smooth shopping, reliable delivery, and excellent customer support.
2. How do I place an order?
- Browse the product you want
- Select your preferred size/variant
- Click Add to Cart
- Go to Checkout
- Enter your shipping address
- Complete the payment
Once your order is placed, you’ll receive an order confirmation email/SMS.
3. Do I need an account to shop on Gronao?
No, you can check out as a guest.
However, creating an account helps you:
- Track orders easily
- Save addresses
- Access offers & faster checkout
4. What payment methods do you accept?
We accept:
- UPI (Google Pay, PhonePe, etc.)
- Debit/Credit Cards
- Net Banking
- Wallets
- Cash on Delivery (if enabled for your pin code)
5. Is Cash on Delivery available?
COD is available for select pin codes across India. You can check availability on the product page or during checkout.
6. How do I track my order?
Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp.
You can also track it by visiting the Track Order page and entering your Order ID.
7. How long does delivery take?
Delivery usually takes:
- Metro Cities: 3–5 business days
- Major Towns: 4–7 business days
- Remote Areas: 7–10 business days
Delivery timelines may vary due to festivals, weather, or courier delays.
8. What are the shipping charges?
Shipping is free for most orders.
If applicable, shipping charges will be shown at checkout before payment.
9. What is your return policy?
We offer a 7-day return or replacement on most products (conditions apply).
Products must be:
- Unused and in original packaging
- With all tags and accessories
- Not damaged or altered
To request a return, go to the Return/Support page or contact customer care.
10. What items are not eligible for return?
The following typically cannot be returned:
- Used or damaged items
- Personalized or custom-made products
- Hygiene-related products (if applicable)
- Items marked “Non-Returnable”
11. How do I request a refund?
Once your return is picked up and inspected:
- Prepaid Orders: Refund to original payment method
- COD Orders: Refund via UPI/Bank transfer
Refunds are usually processed within 3–7 working days after approval.
12. My product arrived damaged or incorrect. What should I do?
We’re sorry!
Please contact our support team within 48 hours with photos/videos of the product and packaging. We will arrange a replacement or refund immediately.
13. Can I cancel my order?
You can cancel your order before it is shipped.
Once shipped, cancellation is not possible, but you can request a return after delivery (if eligible).
14. Do you offer exchange options?
Yes, exchanges are available for eligible products—mainly size/variant-related, depending on stock availability.
15. How can I contact customer support?
You can reach us via:
- Email: info@gronao.co.in
- Contact Form: Available on the website
- WhatsApp/Phone: 8383867071
Support Hours: Monday to Saturday, 10 AM – 6 PM
16. Are the products genuine?
Yes, all products sold on Gronao are sourced directly from trusted suppliers and undergo quality checks before shipping.
17. Do you offer discounts or promotions?
Yes! Watch out for:
- Seasonal sales
- online-only deals
- First-purchase discounts (Occasionally)
- Email/SMS-exclusive offers
18. Are my payment details secure?
Absolutely.
We use secure, encrypted payment gateways to ensure your data is protected at all times.
19. Do you ship across India?
Yes, we deliver to almost every pin code in India, except certain restricted or remote areas where courier services may not operate.
20. How do I contact you for bulk orders or collaborations?
For wholesale, corporate orders, or brand partnerships, reach out to:
info@biogenica.in or WhatsApp @ +918383867071