Privacy Policy
Welcome to gronao.co.in, including its mobile website (together referred to as the “Platform”). The Platform is owned and managed by Biogenica Healthcare Pvt Ltd, having its registered office at 48 SF 3, Hasanpur Village, IP Extention, New Delhi, Delhi – 110092, and its principal place of business at 48 SF 3, Hasanpur Village, IP Extention, New Delhi, Delhi – 110092 (hereinafter referred to as “Company”, “we”, “our”, or “us”).
We are committed to protecting your personal information and complying with the privacy regulations applicable in India. This Privacy Policy explains how we handle your data when you visit, access, or use our Platform and its services (collectively, the “Services”).
By using our Services, you acknowledge that you have read and agreed to the practices described in this Privacy Policy and consent to our collection, use, storage, and processing of your Personal Data in accordance with the laws of India.
If you do not agree with any part of this Privacy Policy, please discontinue using the Platform immediately.
We may update this Privacy Policy periodically. Your continued use of the Platform will be considered as acceptance of the updated terms.
1. Purpose
1.1
During your interaction with our Platform, we may collect information that can identify you. This Privacy Policy describes how such information is collected, processed, and safeguarded. This Policy does not apply to data that has been anonymized such that it cannot identify any individual.
1.2
This Privacy Policy supplements any prior consent given by you and does not override any rights the Company has under applicable laws to collect or process your information.
2. Information We Collect
2.1
We collect Personal Data directly from you when you voluntarily provide it or when required under Indian data protection laws.
2.2
If you register or log in using your social media accounts, you authorize us to access the information associated with that account. We will handle this information as per this Privacy Policy.
2.3
If you share information belonging to another person (such as a friend or family member), you must ensure that you have their permission. By providing such data, you confirm that you have the authority to do so.
2.4
You are responsible for ensuring that all information shared with us is complete, accurate, and up to date. You must notify us if any information changes.
2.5
We may request additional documentation to verify your identity or the details provided by you to comply with legal requirements.
2.6
When you access our Platform, certain information may be automatically logged, such as device details, browser type, IP address, unique device identifiers, referring URLs, pages visited, and the date/time of access. Cookies may also be used for functionality, improving user experience, and analytics.
You may disable cookies in your browser settings but doing so may limit the Platform’s functionality.
2.7
We may collect data related to your usage patterns, content viewed, application interactions, and related technical details.
2.8
We and our authorized partners may use cookies, web beacons, pixel tags, and other similar technologies for analytics, website performance enhancement, advertising, and personalized content.
2.9
You may choose to accept or decline cookies upon visiting the Platform.
3. How We Use and Share Your Personal Data
3.1
We use, store, and process your Personal Data only for legitimate purposes, which include:
- Creating and managing your user account
- Providing and improving our Services
- Verifying your identity and conducting due diligence
- Responding to your queries, feedback, or complaints
- Managing transactions and fulfilling orders
- Preventing fraud, misuse, or illegal activities
- Sending you updates, promotional content, or marketing communications (You may opt out anytime by clicking “unsubscribe” or contacting us)
- Meeting legal or regulatory obligations
- Conducting analytics, audits, research, and business reporting
- Supporting operational and administrative functions
- Enforcing our Terms & Conditions
- Backing up or archiving data
3.2
If you submit information relating to someone else without authorization, you may be liable under Indian law.
3.3
We may share your Personal Data with third-party partners, service providers, affiliates, and authorities when required for the purposes listed above. These may include:
- Logistics and delivery partners
- Payment processors
- Marketing and advertising partners
- IT and cloud service providers
- Verification agencies
- Government authorities or law enforcement
- Successors in case of business restructuring, merger, or acquisition
We ensure that such third parties maintain confidentiality and use the data only for authorized purposes.
4. Your Rights
4.1 Access, Correction & Deletion
You may review or update your Personal Data by logging into your account or contacting us. You may request correction or deletion of inaccurate or outdated information.
4.2 Restrict or Withdraw Consent
You may restrict or withdraw consent for processing your data. This may affect your access to the Platform or Services.
4.3 Erasure
You may request the deletion of your Personal Data. We will process the request in accordance with applicable laws.
4.4 Data Portability
You may request a machine-readable copy of your data or ask us to transfer it to another entity, where feasible.
4.5 Complaints
If you believe your rights are violated, you may contact us directly before approaching any authority so we can resolve the matter amicably.
4.6 Account Closure
If you close your account, we may anonymize or delete your Personal Data unless required to retain it by law.
5. GDPR (For Users in the EU/EEA)
If you are located in the European Economic Area, we process your data in line with the General Data Protection Regulation (GDPR). Before escalating any complaint, you must first notify us so we can attempt to resolve the issue.
6. International Transfer of Data
Your Personal Data may be transferred or stored outside India where our service providers are located. Such transfers are made as permitted under Indian laws.
7. Security
7.1
We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system can be guaranteed to be fully secure.
7.2
If we detect a data breach, we will notify you in accordance with applicable law.
7.3
You play a key role in protecting your data. Do not share your password or sensitive information through unsecured channels such as email or SMS.
7.4
Be cautious of fraudulent calls, emails, or messages impersonating our Company. Report any suspicious activity to us immediately.
8. Marketing Communications
We may contact you with updates, offers, or promotional messages about our products or Services. This may include phone calls, even if your number is registered under the Do Not Call Registry. You may opt out anytime.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please write to us at:
Email: info@biogenica.in
Contact Page: Available on the Platform
10. Consent
By visiting our Platform, creating an account, or submitting your Personal Data, you confirm that you understand and agree to this Privacy Policy and that you have the authority to share such information.